Last updated: 2nd July 2025
GRAYTILE TECHNOLOGIES (“we,” “us,” or “our”) operates the GrayTile mobile application and web platform (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
1. Information We Collect
We may collect the following types of information:
• Account Information:
When you create an account, we collect your email address, and password.
• Device Data:
We collect information about your registered devices, such as device IDs, configuration details, and status updates.
• Usage Data:
We may collect logs about app usage, including the features you access and actions you perform.
• Notification Tokens:
We store FCM (Firebase Cloud Messaging) tokens to deliver push notifications to your devices.
• Contact Information:
If you provide emergency contacts, we store phone numbers to enable alert calls or notifications.
2. How We Use Your Information
We use your information to:
• Provide, maintain, and improve our Service.
• Enable you to register and manage your devices.
• Send you alerts, notifications, and security updates.
• Respond to customer support requests.
• Comply with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share data:
• With trusted service providers who help us deliver the Service, including:
• Firebase (Google Cloud Platform)
• Amazon Web Services (AWS)
• Netlify
• If required by law, legal process, or to protect the rights and safety of our users or others.
4. Data Security
We implement reasonable measures to protect your personal information, including encryption of data in transit and secure authentication. However, no method of transmission over the Internet is completely secure.
5. Data Retention
We retain your data for as long as your account is active or as necessary to provide the Service. You may request deletion of your account and associated data by contacting us.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access, update, or delete your personal information.
• Object to or restrict certain processing activities.
• Receive a copy of your data in a portable format.
To exercise these rights, please contact us (see Section 9).
7. Children’s Privacy
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or by email.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
GRAYTILE TECHNOLOGIES
1ST FLOOR, 1063/3, PACHRANGA BAZAR
Pachranga Bazar Gali
NEAR BHARAT SHAWL STORE
Panipat, Haryana 132103
India
Email: helpdesk@graytile.com